Term and Conditions

At Hush Shoes Shop, we’re committed to providing quality footwear for the entire family with a focus on transparency and customer satisfaction.

1. Website Usage and Account Registration

Our website is designed for users seeking quality footwear for men, women, and children. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products and Services Description

Hush Shoes Shop specializes in quality footwear including:

• Casual and formal shoes for men and women
• Children’s and kids’ footwear
• Boots for various occasions
• Canvas shoes
• Back to School footwear options

We strive to accurately represent our products through images and descriptions. However, slight variations may occur due to screen settings and individual perceptions.

3. Ordering and Payment Terms

Placing an Order

By placing an order through our website, you:

• Offer to purchase the selected products at the advertised price
• Confirm that all information provided is accurate and complete
• Acknowledge that your order represents an intention to purchase which becomes binding once accepted by us

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Order Confirmation

After placing your order, you will receive an email confirmation within 24 hours. This confirmation represents our acceptance of your order and the formation of a contract between you and Hush Shoes Shop.

4. Shipping and Delivery

We ship to most regions worldwide, excluding parts of Asia and some remote areas.

Processing Time

Orders are processed within 1-2 business days after payment confirmation.

Shipping Options

• Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
• Free Shipping: Available for orders over £50, shipped via EMS with delivery within 15-25 business days after shipment

5. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns policy allows returns or exchanges within 15 days of receiving your order.

Return Process

• Contact our customer service at [email protected] within 15 days of receipt
• Include your order number and reason for return
• Wait for authorization and instructions from our team
• Return items in original condition with all tags and packaging
• Ship to: Hush Shoes Shop Returns, 28 Humberstone Gate, Leicester, GB LE3P 3TG, United Kingdom

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Worn shoes (except for manufacturing defects)
• Items without original tags or packaging
• Personalized or custom-made products
• Items purchased during final sale or clearance events

Refunds

Refunds will be issued to your original payment method within 5-10 business days after we process your return. The refund amount will include the product price minus any original shipping costs (unless the return is due to our error).

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hush Shoes Shop or our content suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written consent.

7. Limitation of Liability

Hush Shoes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service

Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product(s) in question.

8. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when making a purchase
• Review all order details before completing your purchase
• Pay for all products ordered along with applicable shipping fees
• Promptly inspect delivered products and notify us of any issues within 15 days
• Comply with all applicable laws and regulations regarding online purchases

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Address: Hush Shoes Shop, 28 Humberstone Gate, Leicester, GB LE3P 3TG, United Kingdom

Thank you for choosing Hush Shoes Shop. We appreciate your trust in us for your footwear needs and are committed to providing you with quality products and excellent service.