Shipping & Returns

At Hush Shoes Shop, we’re dedicated to ensuring your shopping experience is seamless from browsing to delivery, and beyond. We understand that finding the perfect fit is important, which is why we’ve created straightforward shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days of payment confirmation. You will receive a confirmation email with your order details and tracking information once your package ships.

Shipping Methods & Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping (£12.95) – Shipped via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Tracking included
  • Recommended for faster delivery
• Free Shipping – Shipped via EMS (for orders over £50)
  • Delivery within 15-25 business days after shipment
  • Tracking included
  • Perfect for budget-conscious shoppers

Returns & Exchanges

We want you to love your Hush Shoes! If you’re not completely satisfied, we offer a hassle-free returns and exchanges process within 15 days of receiving your order.

How to Return or Exchange

1. Initiate Your Return/Exchange
   Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
2. Receive Authorization
   We will email you a Return Authorization Number and detailed instructions within 2 business days.
3. Package Your Items
   Securely pack the unworn, undamaged shoes in their original box with all tags and packaging intact. Include the original receipt or proof of purchase.
4. Ship Your Return
   Mail the package to our returns centre at:
   Hush Shoes Shop Returns
   28 Humberstone Gate
   Leicester, GB LE3P 3TG
   United Kingdom
5. Processing
   Once we receive your return, please allow 3-5 business days for inspection and processing.

Refund Information

Refunds will be issued to your original payment method within 5-10 business days after we process your return. The refund amount will include the product price minus any original shipping costs (unless the return is due to our error).

For payments made via PayPal, credit, or debit card, refund processing times may vary depending on your financial institution. Typically, refunds appear within 3-5 business days after we process them.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns or exchanges on:

• Worn shoes (except for manufacturing defects)
• Items without original tags or packaging
• Personalized or custom-made products
• Items purchased during final sale or clearance events (will be marked as such)

Exchange Process

Exchanges are subject to product availability. If the style/size you want is unavailable, we will issue a refund instead. You will not be charged additional shipping for exchanges of equal value, though price differences will be adjusted accordingly.

Damaged or Defective Items

If you receive damaged or defective merchandise, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and replacement or refund.

International Returns

Customers outside the United Kingdom are responsible for any customs fees, duties, or taxes associated with returning items.