At Hush Shoes Shop (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website everystepshoesshop.com or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely through our payment providers), PayPal account information. We do not store full card details on our servers.
  • Demographic Information: Such as your age, gender, and product preferences to enhance your shopping experience.
  • Technical Information: IP address, browser type, device information, and pages visited on our site.
  • Communication Data: Any correspondence with us via email or other channels.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders, including sending order confirmations and delivery updates.
  • To provide customer support and respond to your inquiries.
  • To improve our website, products, and services based on your feedback and browsing behaviour.
  • To send you marketing communications (if you have opted in) about new products, special offers, and promotions that may be of interest to you and your family.
  • To prevent fraudulent transactions and ensure the security of our website.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your information with:

  • Payment Processors: Such as credit card companies and PayPal, to securely process your payments.
  • Shipping Providers: To deliver your orders to your doorstep.
  • Service Providers: Companies that provide services on our behalf, such as website hosting, data analysis, and marketing assistance. These parties are authorised to use your information only as necessary to provide these services.
  • Legal Authorities: When required by law or to protect our rights, safety, or property, or that of our customers or others.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

4. Data Storage and Security

Your data is stored on secure servers located within the European Economic Area (EEA). We implement a variety of security measures to maintain the safety of your personal information:

  • All payment transactions are encrypted using Secure Socket Layer (SSL) technology, the industry standard for secure online transactions.
  • We regularly review our data collection, storage, and processing practices to prevent unauthorised access.
  • Access to your personal information is limited to employees who need to know that information to provide products or services to you.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work hard to protect your information at all times.

5. Your Rights

Under data protection laws, you have rights including:

  • Access: You can request copies of the personal data we hold about you.
  • Rectification: You can ask us to correct inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data, subject to certain exceptions.
  • Restriction: You can ask us to suspend the processing of your personal data.
  • Objection: You can object to our processing of your personal data.
  • Data Portability: You can request the transfer of your data to another organisation.
  • Withdraw Consent: Where we rely on consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small files stored on your device.

We use:

  • Essential Cookies: Necessary for the website to function and cannot be switched off.
  • Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how they move around our site.
  • Functionality Cookies: Enable us to personalise content and remember your preferences.
  • Targeting Cookies: Used to deliver ads relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your data, please contact us at:

Hush Shoes Shop
28 Humberstone Gate
Leicester, GB LE3P 3TG
Email: [email protected]