Welcome to Hush Shoes Shop’s FAQ page! We’re here to help make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].
Product Questions
What types of shoes do you offer?
We specialise in stylish and comfortable footwear for the entire family. Our collection includes Back to School essentials, durable Boots, trendy Canvas shoes, and a wide range of options for Boys, Girls, Kids, Men, and Women. We’re committed to bringing affordable, quality footwear to every family member.
Do you offer wide or narrow fittings?
Our product descriptions provide detailed information on fit for each style. We strive to accommodate various foot shapes and sizes across our collections. If you have specific questions about a particular shoe’s fit, please contact our customer service team for personalised advice.
Ordering & Account Questions
How do I create an account?
You can create an account during the checkout process by selecting the option to save your information for future purchases. Having an account allows you to track orders, save your preferences, and enjoy faster checkout.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Delivery & Shipping
Where do you deliver?
We proudly serve customers across the globe! However, due to logistical constraints, we’re currently unable to deliver to Asia and some remote areas.
What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
– Free Shipping: For orders over £50, delivered via EMS within 15-25 days after dispatch
All orders take 1-2 days to process before dispatch.
Can I track my order?
Yes! All deliveries include tracking information so you can follow your order’s journey right to your door. You’ll receive tracking details via email once your order has been dispatched.
Returns & Exchanges
What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. Items must be in their original condition with all tags attached. We’ll guide you through the process to ensure your return is handled smoothly.
How long does it take to process a refund?
Once we receive your returned items, we process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Contact Information
How can I contact customer service?
Our friendly customer service team is always ready to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is Hush Shoes Shop located?
We’re based at 28 Humberstone Gate, Leicester, GB LE3P 3TG, United Kingdom. While we serve customers globally, all our operations are managed from our UK location.
Thank you for choosing Hush Shoes Shop for your footwear needs. We’re committed to making every step of your shopping experience—from browsing to delivery—as seamless and enjoyable as possible. Happy walking!